Absolutely not. Our discount prices are for everyone. Too many stores think that it's a privilege to "let" you buy their products. In reality it's a privilege to any business to earn your business. Back to top of page.

Is there a minimum order?

No.

Do you sell products that aren't listed on your Web site?

Yes. We attempt to have all the products we sell listed here. However we continuously have new items coming in. We also have access to many items that we do not stock. If you don't see the item you are looking for, email us at Products@NationalOnlineScooters.com . Back to top of page.

Can you send me a catalog?

Sorry, but we do not publish a printed catalog. A printed catalog could never contain all of the information we can publish on our Web site. Back to top of page.

I have some product questions before I order…what should I do?

Simply email us at nationalonlinescooters.com, and we will contact you by email shortly; our goal is to answer your email by the next time you log onto the Internet. Because of our small phone banks, this is the most efficient method to answer your questions.  Back to top of page.

What type of payments do you accept?

We accept Visa™, MasterCard™, and American Express™ credit card/debit card. For orders where the final destination is outside the United States we can only accept bank wire transfers. Back to top of page.

What about after-the-sale service?

Our Customer Service offices are open M-F between 9am and 5pm, Iowa time (CST). We prefer that you contact the Customer Service staff by emailing us at CustSvc@nationalonlinescooters.com. (This allows our staff to budget their time most effectively and ensures a written record if a problem arises.) Regardless of how they receive your request, they will provide you an answer by email within one business day. Back to top of page.

My product doesn’t work. What should I do now?

The most effective first step would be to contact our support staff and make certain that you are using the product correctly. Often, the support staff can provide you with "tips and tricks" that will get the product operating correctly.  For more detail on our warranties, please visit our Warranties Page. Back to top of page.

But won't my credit card be all over the Internet?

It won’t be. Contrary to the stories you might have heard, the credit card companies have been unable to document even one example of a credit card number being stolen from a secure Internet server. In fact, Internet ordering is actually safer than ordering offline, for a variety of reasons. (For details read our Security Page.) Therefore, regardless of how you give us the order, we will process it over our secure Internet servers. If you call or fax in your order, we will be happy to enter it online for you, but we’ll do so in exactly the same manner as if you had entered it yourself. If you’re uncomfortable with that, we suggest you learn more about Internet security; our Security Page is a great place to start. Back to top of page.

Do you accept COD orders?

Sorry, but due to problems with folks ordering by COD and then refusing to pay for the shipment, we can no longer offer COD as a payment option. Back to top of page.

Do you accept Purchase Orders?

No. Back to top of page.

Your prices seem very low compared to other sites I've visited. What's the catch?

There is no catch. No matter what you order from NationalOnlineScooters.com, we strive to charge you a fair price that is discounted well below the Manufacturers Suggested Retail Price but which still allows us to afford to give you great service and the nicest web catalog in scooters. We offer discounted prices that are hard to beat, but we strive to offer even more than just a low price: great service, plenty of stock on hand, professionally-written catalog copy, professionally produced product images, fast Web site navigation, and staffing by professionals, to name but a few. We have all had the experience of purchasing goods at what we thought were the lowest prices, only to find out the hard way why the prices were so low: the product description was lacking or incorrect, the sales help didn’t know what they were talking about, products were out of stock so they tried to "talk you up" to a more expensive product, bad after-sale service was provided, or the company even went out of business before you could place another order. None of these things will happen to you at National Online Scooters. Back to top of page.

How are my shipping rates calculated?

There is no additional charge for ground shipping to the lower 48 states. If you need express shipping or if you are shipping to Alaska or Hawaii, please call us at (515) 961-0985 for a shipping quote.

We do charge a minimal $3.50 per order handling fee. This handling charge covers the cost of breaking down pallets, breaking case loads, reboxing, packaging, and creating shipping labels. This is added to your order when you complete checkout.  Back to top of page.

How can I compute my shipping charges without having to purchase the item?

There is no need to calculate shipping. Ground shipping is free to the lower 48 states.  Back to top of page.

Do you charge sales tax?

Iowa residents must pay 6% state sales tax, but orders to all other states are tax-exempt. Back to top of page.

Do you ship internationally?

We only ship to the United States at this time. If you need an order shipped elsewhere, we will ship to an exporter of your choice within the continental U.S. It will be your responsibility to arrange shipping from the exporter. Back to top of page.

If I order today, when will my order be shipped?

X-Treme products ship from our Iowa facility and are normally shipped out in 1-3 business days. Razor products ship from our California facility and ship in 1-3 business days. Bravo products ship directly from the manufacturer and take 3-5 business days to ship. Delivery from shipping date is anywhere from 2-7 business days depending on your location Back to top of page.

Where are you located? Can I pick up my merchandise there?

Our office is in Iowa and our warehouses are in Iowa and California. Our warehouses are stocked with millions of dollars of inventory so it is kept secured and unauthorized persons may not enter. Also, we have our packaging and shipping process streamlined in order to maintain the low prices you see here. Having a staff member stop his work to take the time to locate and hand someone their order takes him away from packaging other orders and interrupts the whole process. For this reason we do not allow pickups. Back to top of page.

Will you notify me if something is out of stock?

We strive to keep everything that we have on the website in stock. However there may be occasions where we are out of an item. In that event, we will ship out the rest of your order, and offer to ship the backordered item when it comes in or refund that item. Back to top of page.

How will I know when my order ships?

Shorty after your order ships you will receive a shipping confirmation email. Back to top of page.

What address(es) do you need to process my order?